Refund policy

Right to cancel

1.  You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last goods.
2. To exercise the right to cancel, you must inform us (ITS Technologies Ltd, PROFOLK, Bank Chambers St. Petersgate, Stockport, SK1 1AR United Kingdom, support@itstechnologies.uk , phone number: + 44 161 529 8401) of your decision to cancel this contract.
3. Your return application will be reviewed and you may be asked for more information regarding the goods returned. On approval, we will provide details for where the goods need to be returned with a reference number.  
   

Returning Goods

1. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. 
2. The deadline is met if you send back the goods before the period of 14 days has expired.
3. All returns are to take place between the hours of 9.00am and 5.00pm on a business day to the warehouse address provided by the supplier and at the cost and risk of the Buyer.

Cancellation fees

1. If orders have not been processed for dispatch, both TRADE CUSTOMERS and CONSUMERS will not be charged any cancellation fee.
2. All orders placed as a "Pre-order" where the dispatch/ delivery date is still pending some time in the future, can be cancelled without incurring any cancellation fee.
3. If orders have been processed for dispatch or if the goods have been delivered, TRADE CUSTOMERS will be charged a 25% restocking fee for returning the goods. Only items of a minimum order value of £150 +VAT can be returned. However, CONSUMERS will not be charged a cancellation fee and will be given a full refund of the cost of the products only with no minimum order value. Please note that depending on the amount of demand each day, orders can be processed for dispatch anytime within the hour of receiving the order, however may be up to 2 days after order placement.
4. If your order is not a "Pre-order", there is no guarantee that your order was not processed for dispatch in less than 1 hour after placing the order. This will incur a 25% restocking fee for TRADE CUSTOMERS.
5. You will have to bear the direct cost of returning the goods. 
6. After the goods have been dispatched, we have the right to deduct from your refund to pay for the delivery fee to your address. Delivery fee will be refunded if the reason of returning the goods are faulty or damaged product, or the wrong items were delivered to you.

Refund Policy

1. Any amount of refund will be made using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
2. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
3. You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
4. Whereby the customer has also been provided with the installation of the goods via our sub-contracted installers and installation was completed, only the cost of goods returned will be refunded and does not include any installation related fees paid. 

5. We will make the reimbursement without undue delay, and not later than –
   (a) 14 days after the day we receive back from you any goods supplied, or
   (b)  if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

Quality of Returns

1. All returns are acceptable only if it is still in tact within its original packaging, is in a resalable condition, fully functional, and correctly labelled. 
2. The warehouse will check every return and determine if it is still in its original resalable condition.
   
3. Returns can only be approved and refunds can only be processed if requested within 14 days of receiving goods.

Return/ Cancellation after 14 Days

Any Return or Cancellation request made after 14 days of receiving the goods will not be approved.